In simple terms, Customer Relationship Management (CRM) represents the way an organisation keeps track with its existing and potential future customers. CRM software offers the means to support these processes.
This type of software stores information about customers. But its functionality far extends that of say a traditional database.
It also allows companies to measure and control contacts with customers, to provide the flexibility to get the right information to the right individual at the right time.
The purpose of this article is to focus on software which helps to improve the level of service provided by a firm to its customers, as well as to maximise the organisation's profitability.
To provide an insight into the quality of software that is available, we have compiled a list of 10 high quality free Linux CRM software.
Hopefully, there will be something of interest for anyone who wishes to enhance their organisation's efficiency.
|Customer Relationship Management (CRM) Software|
|ADempiere||Business solution offering ERP, CRM & SCM functionality|
|OBM||Open Business Management|
|Compiere||ERP & CRM solution for small and medium-sized enterprises|
|hipergate||CRM & Groupware|
|Dolibarr||Compact ERP & CRM|
|CiviCRM||Constituent relationship management solution|
|Sugar||Sales force automation and customer support deployed on demand or on site|
|OpenERP||A complete ERP and CRM modular system|
|vtiger CRM||Mainly for small and medium businesses|
|ERP5||Mission critical software for industrial organisations and government agencies|